Our HQ is in Richmond, VIC.
Showroom Opening hours:
9am - 5pm Monday to Friday
10am - 4pm Saturday
10am - 4pm Sunday
Victorian Public Holidays as advertised here
Customer parking is available outside the front of the building or on nearby Nicholson Street (2 hour parking)
Customer Service hours:
9am - 5pm Monday - Friday
For all enquiries including arranging return/refund and customer pick up, call Customer Service 1300 492 098
Most of our products are not flat packed - most come fully assembled or require only minor assembly (eg legs need to be screwed on). Any RJ Living product that requires more than basic assembly will always be accompanied by a comprehensive assembly manual.
The best way to get in touch is via email. For all enquiries, please email hello@rjliving.com.au or click here: http://www.rjliving.com.au/contact_us
We have many payment options available. You can pay using Visa, MasterCard, American Express or Paypal. You can also use one of our "buy now, pay later" payment options by selecting Zipmoney or Afterpay. Please note that Afterpay can only be used on purchases under $1,000 and will not appear on the checkout screen if your cart value is above $1,000. All payment options can be easily selected at the checkout screen.
We will dispatch in stock items within 2 business days of payment being received unless otherwise specified on the product page. Other orders will be dispatched on the dates indicated on the product page. You can also refer to the lead times stipulated in red on your invoice. Please note that if you have ordered multiple items with different expected dispatch dates, the order will be held until the final item becomes available for delivery. In the event that you are wanting multiple deliveries, further delivery charges will apply.
Once your order is dispatched, delivery time varies depending on the item(s) being ordered and your location. Larger items may require specialist furniture courier handling and may take more time to reach you.
Here is a guide:
Metro Melbourne, Sydney and Canberra – 2-3 business days for small items
Metro Brisbane – 3-4 business days
Metro Adelaide – 4-6 business days
Metro Perth – 5-7 business days
All other areas – between 5-10 business days
Larger items may require specialist furniture courier handling and may take more time to reach you.
Your items can be collected from our warehouse at 45-49 Gaine Road Dandenong South VIC 3173. Once your order is ready for collection, you will be emailed to book in a timeslot. Our warehouse requires 24 hours notice to prepare goods for pickup, so please ensure you make a booking. Our warehouse is open 8am-4pm Monday to Friday, and closed weekends & public holidays.
Please note that for small homeware items, warehouse pick up may be from our Richmond showroom. This will be advised once goods are ready for collection.
Once your order has been dispatched, we’ll notify you via email. The next step is that you will be contacted by the relevant courier to book in a delivery date. Delivery days are Monday to Friday during business hours only. We do not deliver on public holidays.
Yes, you or an authorised representative needs to be home to accept delivery. The courier company will not leave the parcel at your address if the address is unattended. Signature is required on delivery and drivers may require assistance to carry large items from the vehicle to the delivery point depending on the level of delivery service you have chosen.
Q: Will I need to assist the driver?
Our standard delivery service may require the customer to render physical assistance to the delivery driver. For customers who require a non assist delivery, please contact us. RJ Living will not be held liable for customers who do not read this information at the time of purchase.
Q: What courier company do you use?
We partner with many different courier companies depending on the item size, fragility and the delivery location. Once your item has been dispatched, our courier will reach out to you to book in a delivery date.
We require that all orders from RJ Living are dispatched using our courier network due to insurance regulations.
All delivery charges are based on size, weight, and delivery location and are calculated on the product, cart and checkout pages.
Q: Will the courier help me bring the item inside my house?
Our standard service is to your ground floor front door only. Should you require a custom delivery solution, please contact us.
All furniture has a 12 month warranty. We warrant all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Further details are available here: http://rjliving.com.au/terms-and-conditions
RJ Living will cover all freight costs if your product needs to be repaired under warranty, all we ask is that you ensure the item is packaged securely. We will require images before we are able to facilitate any repairs. For more information you can refer to our warranty terms and conditions: http://rjliving.com.au/terms-and-conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RJ Living’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘RJ Living’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 67585165834. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Jano Enterprises Pty Ltd ACN: 152 674 989 (“we”, “us” or “our”) is committed to respecting your privacy. This privacy policy (“Privacy Policy”) sets outs out how we collect, use, store, share and disclose your personal information.
We are committed to protecting your privacy and respecting and upholding your rights under the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). We ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about compliance with the APPs.
By accessing and using our website, products and services, you agree to and consent to the collection, use, storage and disclosure of personal information by us as set out in this Privacy Policy.
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion (whether true or not, and whether recorded in a material form or not).
The type of personal information we collect from you includes, without limitation, the following:
We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. Generally, we will collect personal information directly from you, and only to the extent necessary to provide our products and services requested or ordered by you and to carry out our administrative functions or as required by law. We will not collect sensitive information from you.
We may also collect person information from you when you fill in an application form, communicate with us, visit our website, provide us with feedback, complete online surveys or participate in competitions. We may collect personal information about you from our business partners or from third parties.
If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.
We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
We use and disclose your personal information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):
We may disclose your personal information to:
Subject to some exceptions provided by law, you may request access to your personal information in our customer account database, or seek correction of it, by contacting us. See section 11: Contact information. Should we decline you access to your personal information, we will provide a written explanation setting out our reasons for doing so.
We may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. We will not charge you for making the request.
If you believe that we hold personal information about you that is not accurate, complete or up-to-date then you may request that your personal information be amended. We will respond to your request to correct your personal information within a reasonable timeframe and you will not be charged a fee for correcting your personal information.
If we no longer need your personal information for any of the purposes set out in this Privacy Policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy your personal information or to de-identify it.
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events.
At any time, you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at support@rjliving.com.au.
We may disclose your personal information to third party recipients located in or outside of Australia in order to provide our website, products and services to you. As at the date of this Privacy Policy, such third-party recipients are located in Israel, United States, and Philippines (“Recipients”).
When entering into a transaction with us you consent to your personal information being disclosed or transferred to such Recipients and you acknowledge and agree that we have no obligation to take such steps as are reasonable in the circumstances to ensure that the information that is transferred or disclosed to the Recipients will be treated in a manner that is consistent with the APPs. You also agree that insofar as the law allows, we have no liability to you or anyone else for any breach by the Recipient of the APPs.
When transmitting personal information from your computer to our website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
Our website may use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of our website.
We may hold your personal information in either electronic or hard copy. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, our website uses password protection services to protect your personal information.
However, we cannot guarantee the security of any personal information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your personal information.
If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us at support@rjliving.com.au, call us on 1300 492 098 or send mail to 508-510 Bridge Road, Richmond VIC 3121
We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on our website.
Dated: 21 January 2020
